Privacy Policy

As of 6th August 2026

MRO Supply, Inc. (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, interact with our marketing communications, or use our services.

1. Information We Collect

We collect information in the following ways:

a. Information you provide directly:

Account details (name, email address, company name, billing/shipping address).
Order and quote information.
Telephone and mobile numbers, where you provide them.
Customer service messages, reviews, or feedback.
Marketing sign-ups (via forms or pop-ups), including your consent to receive email or text messages.

b. Information collected automatically:

When you visit our site, we automatically collect information such as:

IP address and device information.
Pages viewed, items clicked, time spent on site.
Browser and operating system type.

This data is collected through cookies and tracking technologies (see Section 6).

2. How We Use Your Information

We use your information to:

Process and fulfil orders and quotes.
Provide customer support and account access.
Send transactional messages about your orders and quotes, including order status updates by email or text message.
Send marketing communications, where you have opted in.
Improve site functionality and user experience.
Analyse performance through analytics tools.
Prevent fraud and maintain security.

We process data on the basis of:

Contractual necessity (to fulfil orders).
Legitimate interest (to improve our site and protect security).
Consent (for marketing and non-essential cookies).

3. How We Share Information

We may share your information with trusted partners who help us operate our business, including:

Klaviyo (email marketing automation).
Twilio (text message delivery).
Google Analytics (site analytics).
Microsoft Clarity (user behaviour analytics).
Hosting and infrastructure providers.
Shipping and logistics partners.
Payment processors.

We do not sell your personal data.

Each partner processes information in accordance with their own privacy policy and complies with applicable data-protection laws.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention

We keep personal data only as long as necessary for the purposes described above:

Order and account data: 7 years (for accounting and legal obligations).
Marketing data: until you unsubscribe or request deletion.
Text messaging consent records: for the life of the consent and for a reasonable period afterwards, as evidence that consent was given and withdrawn.
Analytics data: typically 26 months (standard Google Analytics retention).

5. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your data.
Request correction or deletion of personal information.
Withdraw consent for marketing.
Object to certain types of processing.

To exercise any of these rights, please contact us at privacy@mrosupply.com. We will respond to valid requests within a reasonable time.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what categories of personal information we collect, the purposes for which it is used, and the categories of third parties it is disclosed to.
Request a copy of the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information, subject to legal exceptions such as completing a transaction or meeting our accounting obligations.
Opt out of the sale or sharing of personal information.
Not be discriminated against for exercising any of these rights. We will not deny you goods or services, charge you a different price, or provide a different level of service because you have made a request.

We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act.

To exercise any of these rights, contact privacy@mrosupply.com, or use the “Delete My Data” form at the foot of this page. You may designate an authorised agent to make a request on your behalf. We may need to verify your identity before acting on a request.

7. Text Messaging (SMS)

If you provide your mobile number and opt in, we may send you text messages about your orders, quotes, and product availability, and — where you have separately agreed to it — marketing messages.

Consent to receive text messages is not a condition of any purchase.
Message and data rates may apply. Message frequency varies.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the details in Section 12.
We record when, where, and how you gave consent, so that we can evidence it and honour your withdrawal of it.
As stated in Section 3, mobile opt-in data and consent are never shared with third parties for marketing or promotional purposes.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyse traffic, and support marketing efforts.

Types of cookies we use:

Essential cookies: Required for website operation, such as remembering your cart or login session.
Analytics cookies: Help us understand how visitors use the site (Google Analytics, Microsoft Clarity).
Marketing cookies: Used to deliver relevant advertising and email or text message campaigns (Klaviyo, Twilio).
Functional cookies: Improve usability, such as remembering preferences.
Performance cookies: Monitor page load times and site reliability.

You can choose to accept all, reject non-essential cookies, or manage preferences at any time using the Cookie Preferences link at the bottom of our site.

If you disable cookies, some site features may not function as intended.

9. Use of Our Own Tools and Extensions

We operate an internal Chrome extension and competitor-tracking tool for research and performance analysis. This tool only collects aggregated, non-identifiable data related to competitor pricing and availability — it does not track personal browsing activity or store user-specific information.

10. Data Security

We maintain administrative, technical, and physical safeguards to protect your information from unauthorised access, loss, or misuse. While no system is completely secure, we continuously review and improve our security measures.

11. International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place where required by law.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date. Continued use of our site after changes means you accept the updated terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

MRO Supply Privacy Team
Email: privacy@mrosupply.com
Phone: +1 (888) 671-2883
Address: 2915 E Washington Blvd., Los Angeles, CA 90023