In order to be able to process your request, please fill out this form:

1. This part is being returned for: * {% for radio in form.case_type %}

   {{ radio }}

   {% endfor %}
2. What is the reason for the return? *

   {{ form.reason }} {{ form.reason.errors }}
3. Please provide a brief story of how you came to realize this wasn't the correct product for you *

   {% if form.return_explanation.value != None %}{{ form.return_explanation.value }}{% endif %}{{ form.return_explanation.errors }}
4. Where is this item located? x *

   {{ form.located }} {{ form.located.errors }}

   Please add correct location address: *

   {% if form.located_at_address.value != None %}{{ form.located_at_address.value }}{% endif %}{{ form.located_at_address.errors }}
5. Is the product(s) unused and in undamaged, original packaging? *

   {{ form.original_packaging }} {{ form.original_packaging.errors }}

   Please note that all return items must be new and in resellable conditions and this return request will likely be denied due to that reason

6. Was the item damaged in freight? *

   {{ form.damaged_in_transit }} {{ form.damaged_in_transit.errors }}
7. Was the damage reported to the carrier when they delivered the package? *

   {{ form.damage_reported }} {{ form.damage_reported.errors }}
8. Are you returning a modified product or one that has been ordered as special? (modified or MTO [made to order] items are non-returnable) *

   {{ form.modified }} {{ form.modified.errors }} Please note that MTO items are non returnable and this return request will likely be denied due to that reason
9. Are you looking to replace this item with an offsetting order for a different item? *

   {{ form.offsetting_order }} {{ form.offsetting_order.errors }}

   Please enter the quantity and description of the product you need: *

         {{ replacement_qty.errors }} {{ replacement_brand.errors }} {{ replacement_product.errors }}
10. Do you require a rush repair? *

    {{ form.rush_repair }} {{ form.rush_repair.errors }}

    You will receive a quote for repair services in the next 2-3 business days

    PLEASE NOTE RUSH FEES WILL APPLY
    You will receive a quote for repair services in the next 2-4 hours

    Failure description*{% if form.failure_description.value != None %}{{ form.failure_description.value }}{% endif %} {{ form.failure_description.errors }}
11. Product serial number: *

    {{ form.serial_number }} {{ form.serial_number.errors }}
12. Pictures, please show product in it's original state, original packing, packing list and damage (if applicable) Please attach pictures of the item and any visible signs of damage (failure) (if any) Picture of nameplate (or serial number)

    {{ form.files }}
    {{ form.files.help_text }}

Customer Credit Returns Terms & Conditions:

• Items must be unused, unmounted, in original undamaged packaging in new condition. (Items received in altered, cut, painted, damaged or in unsellable condition will be shipped back to the customer, collect, with no credit issued).
• Credit can't be issued if no product is return (except if explicitly indicated by our team of specialists).
• All returns are subject to 15% restocking fee. Original shipping / freight / handling / expedite fees invoiced of items being returned are non-refundable.
• It is the customer's responsibility to ship / deliver / transport the return goods back to the address indicated in the RGA (if approved).
• Items must be returned within 90 days of invoice date to qualify for credit. It is the customer's responsibility to return goods as quickly as possible for credit processing. (In some particular cases the item can apply for credit even after 90 days, but the company reserves the right to refuse returns after the 90 day period).

Credits due for returned goods will only be processed after receipt and inspection of goods (when applicable).

Do not deduct a debit beforehand from your remittances. Pending credits are not a reason to hold, delay or partially pay remittances.

Customer Repair Evaluations Terms & Conditions:

• There will be an evaluation fee based on the item and quantity for the labor of the item to be disassembled / tested / evaluated for repair cost.
• Evaluation fee will only be charged if there is nothing found wrong with the item, it is found non-repairable or no repair is made after quotation. If a repair of the item is made or a replacement order, that item's evaluation fee is waived. Evaluation fee amount will be given to the customer which must be approved in writing before an item can be sent back for repair evaluation. Evaluation fee may vary by part and manufacturer but will not be less than $50.
• Customers will be charged for all shipping / delivery costs accrued during the repair process which will be billed as Shipping & Handling charges, separate and in addition to quoted repair prices. We require a Customer's Purchase Order Number be issued before we will begin any repairs quoted. If you are a new customer, terms of payment will be COD (cash, check or credit card) and must be paid before repairs begin.
• Customers have 3 weeks to respond once a repair quote is issued. If no response is received within this time, the item will be scrapped and above mentioned fees and costs charged.
• Customers are responsible for shipping / delivery / transportation of Warranty Evaluations and Repair Evaluations to Mechanical Drives accompanied with a completed RGA form.

Customer Warranty Evaluations Terms & Conditions: All Warranty and Repair Evaluations must be coordinated with Returns / Repairs department at Mechanical Drives before items are sent for Evaluation.

Before an item can be sent in for Warranty Evaluation, the customer will be advised of the evaluation fee that will be charged if manufacturer deems warranty has been voided due to customer error. Customer must approve of this evaluation fee in writing. This evaluation fee is only charged if warranty is voided due to customer error and no paid repair or replacement order is made.

If an item is deemed by manufacturer to not be under warranty or warranty voided due to customer error, all evaluation fees, shipping costs and / or labor costs charged to Mechanical Drives will be passed on to the customer. At this time, customers have 3 weeks to respond to a Non-Warranty repair quote issued. If no response is received within this time, the item will be scrapped and above mentioned fees and costs charged.

Do not deduct a debit beforehand from your remittances for pending warranty evaluations. Pending warranty evaluations / credits are not a reason to hold, delay or partially pay remittances.