1. What is the reason for the return?
   Customer ordered wrong ItemCustomer received wrong itemCustomer didn't cancelOrder received incompleteDouble invoiceDouble shipmentWarrantyDamagedLost PackageWrong shipping methodOrder returned to the supplierOther

   Customer ordered wrong Item▾

   • Customer ordered wrong Item
   • Customer received wrong item
   • Customer didn't cancel
   • Order received incomplete
   • Double invoice
   • Double shipment
   • Warranty
   • Damaged
   • Lost Package
   • Wrong shipping method
   • Order returned to the supplier
   • Other
2. Where is this item located?
   At your WarehouseIn transitI don't know if it has shippedAt our warehouse / placeAt a different location

   At your Warehouse▾

   • At your Warehouse
   • In transit
   • I don't know if it has shipped
   • At our warehouse / place
   • At a different location
3. Is the product(s) unused and in undamaged, original packaging?
4. Was the item damaged in freight?
5. Are you returning a modified product or one that has been ordered as special? (modified or MTO [made to order] items are non-returnable)
6. Are you looking to replace this item with an offsetting order for a different item? if yes, which item?
7. Is this part being returned for a Credit or Exchange?

    

   Credit

    

   Exchange

Restock fees are generally 25% in event of customer responsability.

Please note return authorization may take up to 2 business days (48 hours after this request is received) to be approved. The return process itself, once item is received, can take up to 3-4 weeks to be completed (credit or replacement).

Please note re-stocking and re-boxing fees may apply and no shipping charges will be refunded.