Purchase Return

If you wish to return MROsupply.com products, please be sure that you have read and understood our Return Policy before following the steps listed below.

To return a product, log in to your account in MROsupply.com. Once you are logged in, click on the "Order History" link found on the left side of the page. This will show you the list of all products you have ordered from MROsupply.com. Find the particular product that you wish returned and click on the "Return" button found within the "Actions" column.

Return and Dispute Policy:
Disputes must be submitted within 90 days of the invoice date (disputes submitted after 90 days will not be accepted). Approved product returns must be received within 30 days of dispute submission (products received after 30 days will not be accepted). Returns without prior approval will not be accepted.
The buyer may be subject to a restocking charge plus return transportation fees in accordance with the company’s return policy. Products must be returned in original condition, with all packaging intact, for credit to be issued.
Certain products, including custom orders or perishable items, are non-returnable.
Any return for credit allows only for the withholding of payment for the returned product(s) and does not authorize the withholding of payment for any other merchandise or products purchased. Credit for returns will be issued within 14 days of receiving the returned merchandise.
Terms apply.Email for customers:
Dear Customer,
Effective May 28th, 2025, we are updating our Invoice Dispute and Product Return Policy to ensure timely resolution and efficient service:

Invoice disputes must be submitted within 90 days of the original invoice date.
Approved product returns must be received within 30 days of dispute submission.

Please note:

Disputes submitted after 90 days will not be accepted.
Products received more than 30 days after dispute submission will not be accepted.
Returns without an approved dispute will not be accepted.

For full policy details, please visit Here or contact customerservice@mrosupply.com.
Thank you for your continued partnership.