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Return / Warranty Policy

Each product sold by MROSupply.com is covered by the return / warranty policy of the specific manufacturer it is purchased from, unless otherwise indicated. 

Returns for Credit (Unused items)

To place your return authorization request, please follow the instructions stated in https://www.mrosupply.com/page/purchase-return/. Once your request is in place, you will receive a reply within the next 2 business days. Please note any product sent back without having the proper authorization will be subjected to possible dismissal, voiding the opportunity to get credit for the order.

Returns for MROSupply.com products must be made within 30 days of purchase. (If your purchase is over 30 days, mention it in your request as, in some cases, we might be able to still process your return). Purchases over 3 months will not be accepted for return.

Returns are subjected to a re-stocking fee (re-stocking fee varies for each particular brand) and in some cases may be subjected to re-packing fees. Returns are for the original purchase price of the item. Shipping and handling fees are non-refundable.

Returned products must be in original packaging, unused, undamaged and in re-saleable condition or the return authorization will be voided.

Please note some items are marked in our website as Non Returnable. All items marked as Non Returnable are also by default Non Cancellable once the order has been confirmed. Those items will not be accepted for return.

Returns are subjected to a re-stocking/re-packing fee (Maximum Restocking fee of 25%). Please note shipping and handling fees are non-refundable and customer must take care of all shipping costs involved in the exchange process.

Return method/credits usually take 2 days after the merchandise has been returned to the appropriate location, the credit will be issued
back to the method used for purchasing the item.

Returns for Exchange (Unused items)

To place your return authorization request, please follow the instructions stated in https://www.mrosupply.com/page/purchase-return/  Once your request is in place, you will receive a reply within the next 2 business days. Please note any product sent back without having the proper authorization will be subjected to possible dismissal, voiding the opportunity to get credit for the order.

Returns for MROSupply.com products must be made within 30 days of purchase. (If your purchase is over 30 days, mention it in your request as, in some cases, we might be able to still process your return). Purchases over 3 months will not be accepted for return.

Returns are subjected to a re-stocking/re-packing fee (Maximum Restocking fee of 20%). Please note shipping and handling fees are non-refundable and customer must take care of all shipping costs involved in the exchange process.

When returning an item for exchange, customer is responsible of placing an order for the correct items he/she needs. Once the incorrect items are received back in the warehouse, the credit for the first order will be processed and the required refund will be granted (note this process may take up to 2 weeks after the item is received in our warehouse). 

Returned products must be in original packaging, unused, undamaged and in re-saleable condition or the return authorization will be voided.

Please note some items are marked in our website as Non Returnable. All items marked as Non Returnable are also by default Non Cancellable once the order has been confirmed. Those items will not be accepted for return.

Incorrect Product Received (Unused items)

For incorrect items exchange requests, please send an email to customerservice@mrosupply.com. Your email should include your MROSupply.com order number, photos of the packing slip, the package exterior (take photo of any labels or sheets that are located in the outside part of the package) and photos of the item inside (try to locate the part where the catalog number is engraved or written).

Within 24 business hours of your incorrect product email being acknowledged, we’ll process a replacement order. Please note that in some cases, the replacement orders may have lead times. A returns expert will be in contact with you during the whole process, be assured we will do our best to send you the correct product in the best time frame possible.

Replacement orders are granted at no cost for the customer. However, a credit card must be provided to be kept on file, as the originally shipped products are yet to be returned. If customer fails to return the originally received products or if the return product is not received in original packaging, unused, undamaged and in re-saleable condition the credit card will be charged for the replacement order.

If for any reason you decide not to exchange the part but to return it for credit, the proper return authorization will be issued and a full credit will be processed. In the particular case of incorrect items being returned, no re-stocking fees will apply and return shipping charges will be taken care of by our company. Please original shipping and handling charges are non-refundable, re-packing fees may still apply and products must be in original packaging, unused, undamaged and in re-saleable condition or the return authorization will be voided.

Damaged Product Received (Unused items)

Our first recommendation for damaged product is to refuse the package if there is visible damage to the exterior.  However, if the package has already been received, kindly send us an email to customerservice@mrosupply.com. Your email should include your MROSupply.com order number, photos of the packing slip, the package exterior (take photo of any labels or sheets that are located in the outside part of the package and the damaged area if any) and photos of the item inside (try to locate the part where the catalog number is engraved or written and the damaged area).  Please DON’T return the items as this nullifies the ability to collect a claim with the freight carrier (if this is the case MROSupply.com will take no responsibility over the damaged item).

Within 24 business hours of your damaged item email being acknowledged, we’ll process a replacement order. Please note that in some cases, the replacement orders may have lead times. A returns expert will be in contact with you during the whole process, be assured we will do our best to send you the requested product in the best time frame possible.

Replacement orders are granted at no cost for the customer. However, a credit card must be provided to be kept on file, as the originally shipped products are yet to be returned. If the customer fails to follow the instructions of the returns expert to handle the damaged item, or if the damage is ruled to have happened at the customer’s facilities and not during transit, the credit card will be charged for the replacement order.

If for any reason you decide not to exchange the part but to return it for credit, the proper return authorization will be issued and a full credit will be processed. In the particular case of damaged items being returned for credit, no re-stocking fees or re-packing fees will apply and return shipping charges will be taken care of by our company. Also, original shipping and handling charges are to be fully refunded.

Electrical Motor, Variable Frequency Drives & Other Electrical Items Return Policy

Returns are valid for unused/unopened products only, all other returns maybe denied. Returned product must be received no later than 60 days from the date of delivery.

To place your return authorization request, please follow the instructions stated in https://www.mrosupply.com/page/purchase-return/. Once your request is in place, you will receive a reply within the next 2 business days. Please note any product sent back without having the proper authorization will be subjected to possible dismissal, voiding the opportunity to get credit for the order.

Returns are subjected to a re-stocking fee (re-stocking fee varies for each particular brand) and in some cases may be subjected to re-packing fees. Returns are for the original purchase price of the item. Shipping and handling fees are non-refundable.

Products Lost in Transit

MROSupply.com is not responsible for the package after it has left the warehouse. However, be assured that we will do everything in our power to ensure the safe arrival of your order to your location.

If the tracking number provided for your order shows the package has been lost in transit, please send us an email to customerservice@mrosupply.com stating that your tracking number seems to be a lost package, as a claim needs to be filed with the freight carrier.

Within 24 business hours of your lost package email being acknowledged, we’ll process a replacement order. Please note that in some cases, the replacement orders may have lead times. A returns expert will be in contact with you during the whole process, be assured we will do our best to send you the requested product in the best time frame possible.

Replacement orders are granted at no cost for the customer. However, a credit card must be provided to be kept on file, as a claim for the first order will be placed with carrier. In case the lost package was found and delivered later, a return will be processed with no re-stocking fee or re-packing fees and all shipping charges will be taken care of by our company. However, if customer fails to return the second shipment within 30 days of receiving the second shipment, card is to be charged for the replacement order. If package is not found, customer’s credit card is not charged.

Warranty requests (Product damaged during usage / Defective product)

If the product has already been used/wired/mounted, a warranty claim is in order. Please note all MROSupply.com products are subjected to warranty terms from the manufacturer. MROSupply does not offer any warranties for the product that is being delivered. Contact us by phone or email and we will do our best to help you establish contact with the nearest manufacturer service center. The manufacturer will orient you about the correct procedure to follow to make valid your warranty.

Please note MROSupply does NOT provide replacements or substitutes for items that have presented failure after installation / usage, so if a replacement unit is required it should be purchased.

It is the user's responsibility to cover any installing / uninstalling / shipping fees involved in taking the product to the closest service center. Also note that if the service center inspects the product and finds the issue NOT to be due to a factory defect, the service center may charge an inspection fee that it is the user's responsibility to cover. If the defect is deemed to be a factory defect, the unit will be repaired and handed back to the user. If the unit can't be repaired, the manufacturer usually offers a repalcement unit.

Warranty periods vary from brand to brand, they can utake anywhere from 1 to 8 weeks, depending on the manufacturer / service center availability.