Return / Warranty / Repair Policy

Overview

All products sold by MROSupply.com / Mechanical Drives and Belting are subject to the return and warranty policies of the original manufacturer, unless otherwise stated in writing by MROSupply.

To request a return, warranty evaluation, or repair evaluation, customers must first obtain a Return Goods Authorization (RGA) from MROSupply.

Returns (For Credit)

Return Eligibility

To qualify for a return, items must be:

• Unused, unmounted, and uninstalled
• In new condition
• In the original undamaged packaging

Items that are returned in altered or unsellable condition (cut, painted, damaged, modified, missing packaging, or otherwise not in resalable condition) will not receive credit and will be shipped back to the customer freight collect.

Return Request Must Be Received within 30 days of receipt of the item(s). 

Return Deadline (Important)

Approved return items must be received by MROSupply within 30 days of the initial return request submission.

If the return is not received within this 30-day window, the return may be refused and credit may not be issued.

Restocking Fee & Non-Refundable Charges

All approved customer returns are subject to a 22% restocking fee.

The following charges are non-refundable:

• Original shipping
• Freight
• Handling
• Expedited shipping fees
• Any other service fees included on the invoice

Return Shipping

Customers are responsible for all shipping, delivery, and transportation costs required to return goods to the address indicated on the RGA.

Credit Issuance

• Credit cannot be issued if no product is received, unless explicitly approved by MROSupply in writing.
• Refunds will be issued back to the original payment method used or provided as a merchandise credit (at our discretion).
• Refund timing may take several billing cycles depending on your card issuer.

Warranty Evaluations

Warranty Process

Warranty evaluations must be approved in advance. Most manufacturers require an evaluation before confirming warranty coverage.

If there is a possibility the manufacturer will deny warranty due to customer error or improper installation/use, MROSupply will advise the customer of the applicable evaluation fee before the item is submitted.

The customer must approve this evaluation fee in writing prior to shipment.

If Warranty Is Denied

If the manufacturer determines that:

• the item is not under warranty, or
• the warranty is voided due to customer error,

then all associated costs may be passed through to the customer, including:

• evaluation fees
• shipping costs
• labor charges billed to MROSupply by the manufacturer

Customer Response Deadline

If a non-warranty repair quote is issued, customers have 3 weeks to respond. If no response is received, the item may be scrapped, and evaluation/shipping/labor charges will still apply.

Important Notice

Customers must notify MROSupply if an item purchased through us is submitted directly to the manufacturer for warranty evaluation. Warranty claims processed without our knowledge may be refused or delayed.

Repair Evaluations

Repair Evaluation Fee

Repair evaluations may require disassembly, inspection, and testing. An evaluation fee applies based on item type and quantity and will:

• never be less than $50, and
• must be approved in writing before the item is submitted.

When the Evaluation Fee Is Charged

The evaluation fee will be charged if:

• no issue is found,
• the item is non-repairable, or
• the customer declines to proceed after receiving a repair quote.

If repair proceeds or a replacement order is placed, the evaluation fee may be waived.

Shipping Costs

Customers are responsible for all shipping and delivery costs during the repair process. These will be billed separately as Shipping & Handling.

Purchase Order Requirement

A valid customer purchase order number is required before repair work begins. New customers may be subject to COD payment terms.

Customer Response Deadline

Customers have 3 weeks to respond to a repair quote. If no response is received, the item may be scrapped and fees will still apply.

Repair Submission Requirement

Repair evaluation shipments must include a completed Repair Request form and must be shipped to MROSupply / Mechanical Drives and Belting.