Contacts
EN

Add products to your shopping cart

Terms & Conditions

Effective Date: September 26th 2025

These Terms & Conditions ("Terms") govern all purchases and interactions through MROSupply.com, which is owned and operated by L.A. Rubber Company, Inc., including its affiliates and DBAs (collectively, “Company,” “we,” or “us”).

By accessing the MROSupply.com website, placing an order, or otherwise engaging with Company, you (“you” or “Customer”) agree to be bound by these Terms.

Orders

All orders are subject to acceptance by MROSupply.com. Order confirmation does not constitute final acceptance or guarantee of availability or pricing. We reserve the right to cancel or modify any order prior to shipment for any reason, including product unavailability, pricing errors, or suspected fraud.

Prices & Payment

All prices are in U.S. dollars and exclude taxes, shipping, and handling fees unless expressly stated otherwise. Prices are subject to change based on supplier adjustments. If pricing changes after an order is placed, you will be notified and asked to confirm before your payment is processed. Accepted payment methods include Visa, MasterCard, Discover, American Express, PayPal, wire transfer, and ACH (USD only). Credit cards will be charged upon order confirmation (typically 24–48 hours after acknowledgment). PayPal payments are charged at the time of acknowledgment. Wire and ACH payments must clear in full prior to shipment unless otherwise agreed in writing. Customers are responsible for any bank or wire transfer fees.

Sales Tax

Sales tax calculated at checkout is an estimate only. Final tax is determined at shipment using Avalara – a third-party automated tax compliance software – based on the shipping address and product taxability. Customers are at all times responsible for all applicable federal, state, and local taxes. To claim exemption, a valid resale or exemption certificate must be uploaded and approved prior to shipment. Taxes collected due to missing or invalid documentation may not be refunded.

Minimum Order Quantities

Some products may be subject to minimum order quantities set by suppliers, which may not be known until order processing. If applicable, you will be notified, and may cancel the order at no cost if under such minimum order quantity. If you agree, the order will proceed subject to the applicable minimums.

Order Cancellation

Orders may only be canceled with our prior written approval. Approved cancellations may be subject to restocking fees, supplier penalties, or shipping costs incurred. MROSupply.com reserves the right to cancel any order with its sole and absolute due to non-payment, credit risk, or other business reasons.

Returns & Refunds

All returns require written authorization. Products must be returned in original packaging and resalable condition. Unauthorized returns will be rejected. Eligible returns may be subject to restocking fees and return shipping costs. Certain items—including custom, perishable, and special-order products—are non-returnable. Refunds will be issued only to the original payment method or, if agreed in writing, credited to your account with MROSupply.com. Return disputes must be submitted within 30 days of invoice or the dispute is waived. Once a return is approved, items must be received within 30 days. Refunds are processed within 14 business days of return receipt.

Shipping, Delivery & Risk of Loss

All shipping dates are estimates. Risk of loss and title pass to the customer upon carrier acceptance. MROSupply.com is not responsible for delivery delays, damage, or loss once the order is in transit. Claims must be made directly with the carrier. If we assist with such claims, it is as a courtesy and without obligation.

Promotions & Free Shipping

Promotional offers are subject to change or cancellation at any time and are limited to one per qualifying order unless otherwise stated in a writing by MROSupply.com. Free shipping promotions exclude Alaska, Hawaii, U.S. territories, and oversized or hazardous items. Shipping method is at the sole discretion of MROSupply.com based on warehouse availability and cost-efficiency.

Payment Terms

Unless otherwise agreed in writing, standard payment terms are Net 30 from the invoice date. Alternative terms may be offered at the discretion of MROSupply.com. Unpaid invoices more than 15 days past due may be subject to collection activity. Customers remain responsible for all outstanding balances, including any applicable finance charges and collection costs. A finance charge of 5% per month, calculated from the original due date, will apply to past-due amounts. Customer is responsible for any and all costs of collection, including bank fees, collection agency costs, and reasonable attorney’s fees.

Warranties & Disclaimers

Products not fabricated by MROSupply.com are covered solely by the applicable manufacturer warranties. Products fabricated by MROSupply.com may be covered by a limited warranty, the terms of which vary based on application and environment. Contact us for details on specific warranty coverage.

DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED TO CUSTOMER IN WRITING, MROSUPPLY.COM MAKES NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (c) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS NOT RELIED UPON ANY REPRESENTATION OR WARRANTY MADE BY MROSUPPLY.COM, OR ANY OTHER INDIVIDUAL OR ENTITY ON MROSUPPLY.COM OR THE COMPANY'S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS OR A PRODUCT-SPECIFIC WRITTEN WARRANTY. MROSUPPLY.COM SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

Intellectual Property

All content on MROSupply.com—including text, graphics, logos, product descriptions, images, software, and the compilation thereof—is the property of MROSupply.com or its content suppliers and is protected by U.S. and international copyright, trademark, and other national and intellectual property laws. You may not copy, reproduce, modify, distribute, display, or use any portion of the content available at MROSupply.com without prior written consent from Company.

User Conduct and Prohibited Activities

You agree not to use MROSupply.com or any services for any unlawful purpose or to engage in any activity that could damage, disable, overburden, or impair the MROSupply.com website or interfere with other users’ use of the website. Prohibited conduct includes, but is not limited to:

Limitation of Liability

To the maximum extent permitted by law, MROSupply.com and Company shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits or data, arising from or related to your use of MROSupply.com, its services, or any goods purchased, even if MROSupply.com has been advised of the possibility of such damages. In no event shall MROSupply.com or Company’s total liability exceed the amount paid by you to MROSupply.com for the product or service giving rise to the claim(s) at issue.

Indemnification

You agree to indemnify, defend, and hold harmless MROSupply.com and Company, their officers, employees, agents, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your breach of these Terms, (ii) your misuse of the website or products, or (iii) your violation of any applicable law or third-party right.

Security Interest

MROSupply.com retains a security interest in all goods sold until full payment is received. Customer agrees to cooperate with any reasonable request to perfect or enforce this interest, including UCC filings in any and all relevant jurisdictions.

Export Compliance

You acknowledge that the products and technologies made available by MROSupply.com may be subject to the export control laws and regulations of the United States, including but not limited to the Export Administration Regulations (EAR) administered by the U.S. Department of Commerce and/or the sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). By purchasing any product from MROSupply.com, you agree that you will not:

You represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country or region, and that you are not a denied or restricted party under applicable U.S. export laws. It is your responsibility to comply with all applicable international, national, state, and local laws and regulations regarding the import, export, or use of any product or service obtained from Company.

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. All disputes arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction therein.

Arbitration and Dispute Resolution

Any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be resolved exclusively by binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The arbitration shall be conducted before a single arbitrator in Los Angeles County, California, unless otherwise mutually agreed. The arbitration shall be confidential, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator shall have authority to award any form of individual relief permitted under applicable law, including injunctive relief and damages, but shall not have authority to certify a class or to adjudicate any claim on a class-wide or collective basis. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction for a breach or threatened breach of intellectual property rights, confidentiality, or any provision that expressly permits injunctive relief. The prevailing party in any arbitration or court proceeding shall be entitled to recover reasonable attorneys’ fees and costs to the extent permitted by applicable law.

Force Majeure

MROSupply.com shall not be liable for any delay, failure of performance, loss, or damage due to causes beyond its reasonable control, including but not limited to: acts of God; natural disasters; fire; flood; earthquake; explosion; weather-related delays; labor unrest (including strikes and lockouts); acts of war or terrorism; civil disturbances; pandemics, epidemics, or public health emergencies (including government-imposed quarantines or lockdowns); cyberattacks or other malicious third-party interference; governmental actions or orders; export or import restrictions; unavailability or shortages of materials, components, or labor; disruptions in transportation or logistics networks; and failures of suppliers, subcontractors, or service providers. MROSupply.com shall use commercially reasonable efforts to resume performance as soon as practicable.

Third-Party Links and Content

The Website may contain links to third-party websites or display content provided by third parties. Company is not responsible for and does not endorse such content, nor does it control the terms of use or privacy policies of third-party websites. Accessing third-party content is at your own risk.

Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any breach shall be deemed a waiver of any other or subsequent breach.

Electronic Communications and Consent to Notices

By using MROSupply.com or communicating with us electronically, you consent to receive communications from us electronically, including notices, disclosures, and other transactional messages.

Entire Agreement

These Terms, along with our Privacy Policy and any order-related terms, constitute the entire agreement between you and Company and supersede all prior or contemporaneous communications, whether oral or written.

Termination of Access

MROSupply.com reserves the right to suspend or terminate your access to the website or services at any time, with or without notice, if you violate these Terms or if we reasonably believe it is necessary to protect our interests or other users.

Modifications to Terms

MROSupply.com reserves the right to modify or update these Terms at any time without notice. Your continued use of the MROSupply.com website or placement of orders constitutes your acceptance of any such changes.